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FAQ on Covid-19​​

A. Pension Services Department, KWAP

All KWAP’s services are still operating as usual, however staff strength is at a minimum.

The majority of our operations will continue with employees working from home. Due to this, there may be delays in the management and processing of documents.

KWAP Call Centres have resumed operations as at 19 May 2020 at half employees’ capacity.

KWAP Customer Service Counters have also resumed operations as at 2 June 2020 at half employees’ capacity.

Please note that pensioners aged 60 years old and above, as well as those in the high-risk group are advised to appoint a representative should they have a need to access KWAP service counters.

For matters that do not require physical interaction, the public are encouraged to email us at mypesara@kwap.gov.my

The list of forms including the application form for retirement related matters can be found and downloaded at www.jpapencen.gov.my

Monthly pensions will continue to be paid accordingly by the stipulated due date.

Please download the MyPesara mobile application to update your personal information (address / phone number / email).

Please visit the following link for your pension statement: http://apps.jpapencen.gov.my/penyatabayaran

It is also available from the MyPesara mobile application.

Please visit the following link for a review of your retirement application status: http://apps.jpapencen.gov.my/semakanstatuspermohonan

Any optional retirement application less than three (3) months from the date of retirement must obtain the late exemption approval from the Director of the Post Services Division, Public Service Department, before it can be submitted to KWAP.

Dialysis treatment funding applications for eligible Federal Public Sector retirees and eligible derivatives must be made by a registered dialysis panel through the e-Hemodialysis System platform [Guarantee Letter (GL) request menu]. Funding approval letter can be downloaded by registered dialysis panels through the e-Hemodialysis System.

All physical documents of the application are required to be submitted to KWAP for record purposes. Any further queries regarding this matter can be directed to medical.pesd@kwap.gov.my

This directive is effective immediately, until further notice.

B. Contribution Department, KWAP

To date, there are no changes on the employers’ payment of contributions to KWAP.

Therefore, the employers’ contributions remain as follows:

a. Employers’ contributions in accordance with Section 8 of the Statutory and Local Authorities Pensions Act 1980 (Act 239)

b. Contribution for secondment officers in accordance with Service Circular No. 12, 2008 (Policy and Procedure of Appointment of Secondment, Temporary and Permanent Transfer)

c. Receipt of government shares in accordance with the respective Agencies Act

KWAP’s employer contribution process is still ongoing.

However, as KWAP employees are currently working from home during the duration of the CMCO, there is limited access to certain documents and systems used. This may cause some delay in the process.

Employers can remit contribution payments to KWAP through the existing payment methods as follows:

a. Online payment (EFT/TT/RENTAS)

b. Cheque

The contribution forms (CN3 / CN4 and / or CN6) must be emailed to eft.contribution@kwap.gov.my to enable the issuance of payment receipt

However, throughout the duration of CMCO, there will be some delay in processing contribution forms sent via postal mail.

Yes, the employer can send their contribution payment cheques by mail. However, the cheques will only be processed once every two (2) weeks and payment receipts will be issued after receipting completed.

Therefore, we highly recommend that employers deposit their cheques directly to KWAP account at RHB bank counters or RHB cheque deposit machines to avoid delays.

If the employer wishes to deposit the cheque directly into KWAP account, please email to eft.contribution@kwap.gov.my to obtain details of KWAP account.

Once the cheque has been deposited into KWAP account, please email the contribution forms (CN3 / CN4 and / or CN6) to eft.contribution@kwap.gov.my.

Yes, payment receipts will be issued via email (e-notification) as per usual practice.

However, as KWAP employees are currently working from home during the duration of the CMCO, there is limited access to certain documents and systems used. This may cause some delay in the process.

Services that are temporarily suspended during the duration of the CMCO are as follows:

1. Member registration sent by postal mail

2. Employer Refund

3. EPF Government Share Refund (Individual) All pending services will resume operations as soon as the CMCO ends.

Note:

The following services are still running as usual:

1. Issuance of payment receipt for payments via EFT / TT / RENTAS and Cheque Deposit Machine (CDM)

2. Member registration submitted through ICMS Portal https://www.icms.kwap.my

Meanwhile, there will be some delay for the following process during the CMCO period as our staff will be processing them once every two (2) weeks:

1. Issuance of payment receipt for contribution payment via cheque sent through postal mail

Employers can notify KWAP via email to eft.contribution@kwap.gov.my to change from using cheque to EFT / TT or RENTAS and to obtain details of KWAP account.

The Contribution Portal Registration Form can be downloaded from the official KWAP website at www.kwap.gov.my.

Please complete the form and email it to enquiry.contribution@kwap.gov.my for our further action.

Once an employer user ID is activated, the employer can start using the Contribution Portal to:

1. Submit Member Registration

2. Submit contribution data

Note: Status updated as at 2 June 2020

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