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Pensioner’s Representative

Definition and Responsibilities of Pensioner’s Representative

A person appointed by a pensioner / pension recipient as a representative responsible for managing all pension-related matters.

 

Definition of Pensioner’s Representative

The representative of a pensioner is a person who has been appointed by the pensioner / pension recipient to be their representative to manage matters relating to pension.

 

Responsibilities of the Representative

  • To inform the Pension Division immediately when a pensioner or pension recipient dies or is disqualified under the pension law in force;
  • To repay the overpaid pension as a result of failure to provide information to the Pension Division of the death of a pension recipient within seven (7) days of the date of death, and
  • To notify any change of address and telephone number or other information relating to a pensioner or pension recipient to the Pension Division.

 

TYPES OF REPRESENTATIVES

There are two (2) types of representatives, under Scheme A and Scheme B.

Scheme A Representative Scheme B Representative
Conditions
  • Aged 21 years and above
  • Resident of Malaysia
  • Malaysian citizen
  • Aged 21 years and above
  • Resident of Malaysia
  • Malaysian citizen
Commencement Period
  • Until the pensioner / derivative pension recipient dies or a representative cancellation request is lodged by the representative or the pensioner themself
  • Valid for a year from the date of approval
  • Should be updated every year
Responsibilities of the Representative
  • To inform the Pension Division immediately when a pensioner or pension recipient dies
  • To inform the Pension Division immediately when a pensioner or pension recipient dies
  • To fill up the pension claim form at the bank counter to ensure the pension payment is credited to the pensioner’s account

REVOCATION OF REPRESENTATIVE’S APPOINTMENT

Application for cancellation of representative’s appointment (Scheme A / Scheme B) may be made by the pensioner / pension recipient or appointed representative. Applications can be made by submitting a written application to KWAP with reasons for cancellation.

 

Change of Pension Payments From Scheme B to Scheme A

A pensioner or pension recipient can change their payment scheme to be credited directly into their account each month via Scheme A (representative) where the pension recipient does not need to be present at the bank counter to claim the pension but can withdraw their monthly pension at any branch of the selected bank (which has joined the SPB), provided the bank account used is an individual account (saving account / GIRO or current account).

A retiree / derivative pension recipient can change their payment scheme to be credited directly into their account each month via Scheme A (representative) where the pension recipient does not need to be present at the bank counter to claim the pension but can withdraw their monthly pension at any branch of the selected bank (which has joined the SPB), provided the bank account used is an individual account (saving account / GIRO or current account).

 

Pensioner’s Representative

The primary responsibility of a pensioner’s representative is to inform the Pension Division immediately when a pensioner or pension recipient dies or ceases to qualify under the pension law.

 

Appointment of Scheme A representative may be made by completing form JPA.BP.SKP.B08 (download here ). A copy of the representative’s identity card must be attached together with the completed application form. The application can be submitted either by mail or by hand at KWAP’s Pension Services counter in Cyberjaya.

 

REPORTING THE DEATH OF A PENSIONER / PENSION RECIPIENT

The representative can report the death of a pensioner / pension recipient by:

  • Contacting the KWAP’s Customer Service at 03-8887 8777
  • Reporting directly at KWAP’s Pension Management service counter.

*Please provide a copy of the death certificate when the report is made.

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