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ENRICHING PERFORMANCE AND COMMITMENTS ENRICHING ACCOUNTABILITY AND INTEGRITY ENRICHING RESILIENCE AND SUSTAINABLE GROWTH OTHER INFORMATION

As we advance our technological capabilities, we during the year. Our commitment to cyber security
recognise the critical importance of establishing robust excellence is also testified by our continuous attainment
governance frameworks. During the year, we have of the ISMS ISO/IEC 27001:2013 certification, the
established KWAP Cloud governance Framework and world’s best-known standard for information security
Policy as well as started the work on implementing data management systems (ISMS).
governance framework. These frameworks outlined best
practices for cloud adaptation and data management Our commitment to technological advancement extends
within the organisation. beyond cyber security to include enhancements in our
technology platforms. We believe that investments in
With these frameworks in place, we are now able to adapt the functionality of technology platforms can greatly
cloud-based technologies more effectively. Leveraging enhance our value creation capabilities. During the year,
cloud-based infrastructure offers us a significant we have also upgraded audio and video devices in our
advantage over traditional on-premises systems, meeting rooms to bolster conferencing effectiveness and
particularly in terms of scalability and efficiency in handling provided RAM upgrades for employee laptops, enhancing
financial data securely. Cloud computing also grants us multitasking capabilities. Moreover, we have implemented
unparalleled accessibility to resources and applications, 31 internal and five collaborated system enhancements
fostering flexibility within the operations. and upgraded our data centre storage to accommodate
our growing business needs.
In today’s digitally driven world, cyber security risks
remain at the forefront of our concerns. To address these Digitising our processes has also been a priority, unlocking
challenges, we have introduced the KWAP Cyber Security significant efficiencies and enabling better value creation.
Plan, which comprise of a suite of cyber security tools Through the deployment of three additional Robotic
designed to fortify our digital environment and mitigate Process Automations (RPAs), we have streamlined daily
potential threats. This includes the deployment of cyber operations and improved productivity across various
security maturity enhancements, as well as implemented functions.
Network Security Automated Response and Cyber
Security Incident Retainer, alongside the upgrading of In conclusion, our journey towards digital transformation
Endpoint Detection and Response during the year. at KWAP has been marked by significant milestones
and achievements over the past year. Through the
Furthermore, to enhance cyber security awareness establishment of robust governance frameworks,
amongst our workforce, we have conducted extensive implementation of advanced cyber security measures,
training sessions, achieving a participation rate of 95.3%. and continuous enhancement of technology platforms,
This investment in education has yielded tangible results, we have fortified our organisation’s digital infrastructure
evidenced by the notable decrease in susceptibility to and positioned ourselves for future success. We remain
phishing attacks. Our average susceptibility to phishing unwavering in our dedication to driving efficiency, fostering
attacks or phish-prone percentage has improved to 2.2%, innovation and delivering value to our stakeholders.
which is a commendable improvement from the 7.8% in With a digital-savvy culture firmly ingrained within our
the previous year and a significant improvement compared organisation, we are confident that we will be able to
to 15.6% at the start of 2021. We are also pleased to better support nation building by delivering sustainable
share that there were no reported cases of substantiated benefits to our stakeholders.
complaints received concerning data privacy breaches

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