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ENRICHING tHE FUtURE ENRICHING NAtIoNAL PRoGRESS ENRICHING StAKEHoLDER VALUE ENRICHING SUStAINABLE IMPACt

MANuFACtuRED CAPItAL

In today’s rapidly evolving technological landscape, the environment conducive to growth and adaptation in an
imperative to maintain pace with digital advancements increasingly digitised world. Our Digital Transformation
has never been more pressing. At KWAP, we recognise Strategy is built upon five key pillars:
the criticality of ensuring that our digital assets remain
cutting-edge and aligned with the demands of the Digital governance Data Management
modern era. This acknowledgment has led us to and Services
embark on an ambitious journey aimed at elevating our
digital capabilities to new heights. We are committed to Cyber Resilience Digital Business
continuously investing in digital systems to ensure that we Systems
remain at the forefront of innovation and adaptability in an
ever-evolving digital realm. Technology
Platforms
Central to this endeavor is the rollout of our comprehensive
Digital Transformation Roadmap during the year, a These pillars serve as the foundational elements that
strategic blueprint to guide our digital initiatives moving underpin our digital transformation objectives, providing
forward. Anchored by our Digital Transformation Strategy, a structured framework for our mission towards digital
this roadmap sets a clear path forward as we aspire excellence. We have an ambition to inculcate a digital savvy
to achieve digital excellence across all facets of our culture in KWAP with the objective of elevating customer
organisation. Moreover, by championing a culture that experiences and enabling seamless collaboration both
embraces digital opportunities, we seek not only to drive within the organisation and with external stakeholders,
efficiency and innovation but also to cultivate a dynamic preparing KWAP to be a future-ready organisation.

Digital Ambition Mission
DIGItAL SAVVY KWAP DRIVING DIGItAL EXCELLENCE

01 Support investment growth through digital 04 Deliver improved investment & retirement
systems services data analytics capabilities
02 Enhance customer’s digital experience 05 Improve employee productivity through the
through digital interactions and AI-assisted utilisation of AI tools
1
DIGItAL knowledge 06 Support ESg efforts through reduction of
tRANSFORMAtION 03 Improve customer’s trust through cyber environmental energy footprint and good
OBJECtIVES resillency digital governance

Digital transformation strategy pillars are foundation elements that aid in achieving digital
transformation objectives
DIGItAL
tRANSFORMAtION
StRAtEGY Digital Cyber Resilience Technology Data Digital Business
PILLARS governance and Platforms Management Systems
Services
1 AI-assisted knowledge refers to the use of artificial intelligence as a tool or aid in the process of acquiring and applying knowledge.

60 KUMPULAN WANG PERSARAAN (DIPERBADANKAN) i INtEGRAtED REPoRt 2023