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14 KUMPULAN WANG PERSARAAN (DIPERBADANKAN) REALISING A FULFILLING FUtURE

MESSAGE FROM THE
CHIEF EXECUTIVE OFFICER

world-class sophisticated cyber security tool and services to a new feature, pensioners can now download and display
were introduced into our environment to further protect their eKad Pesara, a soft copy of Kad Pesara, online and
devices. The team had successfully managed to neutralise through their MyPesara application. Digital improvements
threats aimed at our organisation as well as take down fake were also harnessed in enhancing the e-Haemodialysis
MyPesara mobile application, illegitimate websites and system, allowing online pensioner validation and claim
other social media accounts imitating us. submissions. Additionally, the two-way integration with
Lembaga Pinjaman Perumahan Sektor Awam (LPPSA),
In addition, Enterprise Mobility and Security (EMS) were easing the arrangement of settling government housing
installed into all mobile devices so that we can keep using loan payments was completed.
them confidently when we open our Microsoft applications,
knowing that the devices and data are secured. Meeting STRENGTHENING SUSTAINABLE POLICIES AND
rooms too have been equipped with web conferencing PROCESSES
equipment and cameras, to enhance our hybrid meetings’
frequency and effectiveness in the future. The intention with TERAS 5 is to further enhance governance
and oversight, whereby governance becomes second
As ‘data is the new oil’ today, a dedicated function to nature. TERAS 5 is anticipated to make the decision-
manage the Enterprise Data unit focusing on emerging making process shorter, whilst keeping the governance
solutions such as data analytics, advanced reporting, structure in the form of checks and balances with proper
and artificial intelligence, has been created within the policies and processes in place.
digital division. In 2022, the team completed the study
on the current data warehouse infrastructure, in which In 2022, the KWAP Personal Data Protection Policy, known
improvements based on the findings will be implemented as KWAP PDP Policy, was implemented, accompanied by
to address the evolving enterprise data generation. KWAP-wide training, and the establishment of a new unit
under the Data Privacy Practice Group. The Guideline on
This means leveraging further on data analytics to Contract Expiry Monitoring and the Guideline on Stamping
enhance real time dashboards related to investments and were also introduced, alongside the completion of gap
pensioners’ data in order to ensure timely investments analysis and assessment on KWAP’s PDP Policy vis-à-vis
and optimisation of opportunities as well as to ensure that the Data Privacy Laws of Australia, Jersey, Luxembourg
pensioners’ requirements are met expediently. TERAS 5 and Germany, which is part of Phase 2 of the Data
also focuses on ease of accessibility and the provision of Privacy Initiative.
value-added services. Pensioners will be able to assess
their pension related information at the click of a button, ADVANCING AS MALAYSIA MADANI
thus reducing the need for them to physically make their While growing a robust pension fund and processing
way to KWAP’s office.
monthly pension payment on behalf of the Government
Pensioner interaction channels have been increased by remains our core responsibility, KWAP is committed to
providing online forms for inquiry and status update with go further in supporting current and future pensioners to
a direct integration to Customer Relationship Management prepare for a happy and sustainable retirement journey.
(CRM) System and the PG2 System.
The nation’s pension recipients currently stands almost
As we strive to provide the best service to pensioners, we 770,000, and we are undertaking a holistic approach
have implemented integration with the government hospital to assist current and future pensioners with retirement
system and provided online access to assist the hospital in preparedness through MyPesara initiatives. With the
identifying pensioners and validating their eligibility without tagline - Your Retirement Companion, 17 physical outreach
having them present their Kad Pesara. Additionally, thanks MyPesara programmes have been planned for 2023.