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12 KUMPULAN WANG PERSARAAN (DIPERBADANKAN) MESSAGE fRoM thE ChIEf ExECUtIvE offICER

MESSAGE FROM THE
CHIEF EXECUTIVE OFFICER

The hard work put in during a relatively muted year paid off This was followed by the completion of Phase 1 of RENTAS
as the overall private equity income for 2022 also exceeded ISO 20022 Migration, with KWAP being the first non-bank
the stretch targets. The emphasis on deploying capital in institution that completed the Phase 1 migration project and
new opportunities and re-ups led to 13 fund investment number four in the industry among RENTAS participants.
commitments made, with eight being new funds and five
re-ups. Several options and opportunities for co-investing The common objective of the RENTAS ISO 20022
with the funds were also assessed during the year as migration is to have a standard framework that enables a
we executed the follow-on investment into Aerodyne, a common global language for messaging in payments, cash
drone technology and services company, where Petronas management reporting, securities, foreign exchange and
Ventures led the round. trade services to support financial institutions’ processes.

Approval for a RM500 million allocation named ‘Dana Another initiative completed was the assessment of
Perintis’ was also received. This fund aims to take KWAP’s existing External Custodian (EC) bank’s services
advantage of the investment momentum that was created and costs compared with other global and local EC in
on the back of developments in the local technology the market, which is done every five years to benchmark
eco-system. One of the key indicators of such momentum potential custodian banks in the market on their services
is the presence of two local early stage companies valued and to perform a price discovery exercise.
above USD1 billion in Malaysia.
Towards better services, we have also embraced the
A positive trajectory was also recorded in the real estate Robotic Process Automation (RPA) technology to improve
space. Anchored on robust strategies, our property efficiency of electronic distribution and approval of
investment portfolio of 18 properties recorded 4.1% payment confirmation letters and vouchers, cash
annualised yield, with its five-year rolling return at 3.68%. and security reconciliation, and reporting significant
shareholding. During the year, we deployed three
More significantly, several firsts were achieved in 2022 as additional Robotic Process Automation (RPA) in
synergies between departments and subsidiaries were addition to our current robots. TESSA, our RPA bot,
unleashed to diversify our real estate segment. From was configured to manage late-hour Electronic Fund
across the continent, Prima Ekuiti (UK) Limited played a Transfer (EFT) batch process for pension payment, critical
strong supportive role in managing KWAP’s existing real self-service password reset for the pension management
estate portfolio, the team successfully completed more PG2 System, and to monitor the system’s overall health.
than 10 asset management transactions for real estate
assets in Europe, including The Chimes shopping mall, As a result of the continued focus on service escalation,
100 Cheapside office and 10 Gresham Street in the United KWAP’s Pension Services performed beyond the expected
Kingdom, which led to an immensely productive year in Service-Level Agreement (SLA) threshold of 95%, with
2022. an average of 98.42%, despite adding three new SLA
components and more stringent measurements.
KWAP made investment forays into our first domestic real
estate fund in the logistics space, a development fund, BUILDING BRAND PRESENCE BY DRIVING
and our first Asia-based investments, which expands our ENGAGEMENTS
geographical exposure.
It was a dynamic year for stakeholder engagements as
IMPROVING STRUCTURE AND SERVICES pandemic restrictions came to an end. KWAP concluded
almost 100 events and engagements covering internal
In the process of KWAP’s structure improvement, a and external stakeholders, including corporate events,
corporate-wide Customer Experience Framework was corporate social responsibility (CSR) initiatives, Kelab Sukan
established to serve as the foundation for the formation of Dan Rekreasi Kumpulan Wang Persaraan (Diperbadankan)
the Customer Experience Department. (SPARC) activities, employee engagements and
department-specific events.