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foR betteR vAlue deliveRy Annual Report 2022 49

FOR OUR EMPLOYEES

Education Assistance Scheme
Although skills development to close immediate critical competency
gaps is important, the changing outlook of the employment
landscape signals the uncertainty of future roles. KWAP believes in
the need for continued upskilling to better prepare its workforce for
the future, in which employees are constantly encouraged to level
up their professional credentials by enrolling into KWAP Education
Assistance Scheme. The scheme continues to produce talent with
heightened credentials for KWAP employees at large.
Outcome

i. In 2022, eight employees completed their studies as compared to 17 employees in 2021, producing three Chartered
Financial Analyst (CFA) Holders, two Certified Internal Auditors (CIA), one Degree holder in Business Administration (BBA)
and two with Master’s Degree;
ii. On 28 May 2022, KWAP has been recognised as one of the CFA Society Malaysia employer partners of the Employer
Recognition Programme by the CFA Institute, for making a commitment to nurture the employee’s professional journey
in pursuit of the CFA qualifications. Two of KWAP employees were given the CFA charter award at the programme for
successfully passing all three levels of the CFA programme, which is one of the highest distinctions in the investment
management profession; and
iii. To date, more than 20 employees are actively pursuing professional and tertiary level education programmes under the
EAS, ranging from CFA Programme, Certification in Risk Management Assurance® (CRMA®), Pasaran Kewangan Malaysia
Certificate (PKMC), Association of Chartered Certified Accountants (ACCA) and tertiary level programmes.

EMPLOYEE ENGAGEMENT

KWAP considers effective engagement a key element of its understanding of KWAP’s ability to create value because it
recognises that our people are our greatest asset.

Listening Strategy through the Employee Engagement Survey 2022
KWAP values the feedback of its employees and understands that listening to their needs, pain points and motivations
can lead to a positive employee experience. To achieve this, KWAP conducted an Employee Engagement Survey (EES) in
September 2022 that provided leaders and organisations with valuable insight into employee feedback on their working
experience. This survey had an outstanding 97% completion rate from employees, demonstrating their willingness to share
their thoughts and ideas.

Based on the survey results, KWAP learned that “Meaning and Purpose” was the highest driver of engagement in
the organisation. This means that employees find their work meaningful and purposeful, which can lead to increased
motivation and job satisfaction. KWAP has prioritised targeted actions in 2023 to address gaps identified in the
survey and improve employee engagement. To facilitate this process, people managers are being provided with
tools and resources to have meaningful conversations with their teams about the survey results and determine
follow-up actions.

KWAP believes that understanding the insights gained from the EES and addressing gaps identified can lead to
an improved employee experience and a more fulfilling work environment. By prioritising employee feedback,
KWAP aims to create a workplace culture where employees feel heard and valued.