Page 85 - KWAP_AR2022

FoR betteR PeRFoRmAnce Annual Report 2022 83

ENTERPRISE REVIEW

DIGITALISATION

Various initiatives were implemented
throughout the year to embrace digital
transformation and to provide greater
benefits to KWAP. Improvements to
Information Technology (IT) security
and IT infrastructure, deployment
of an enhanced business system,
establishment of a new Enterprise
Data Solution and the activation of
the Digital Division were among the
initiatives.

Cyber Security Resilience

As an ongoing effort to improve the human pillar of the cyber security defence, the level of difficulty of
phishing simulation was increased following the recommended global security benchmark. When KWAP first
increased the difficulty level during phishing simulation early of the year, the phish prone percentage was
recorded at 15.6%. However, the phish prone percentage dropped to 5.7% at the end of 2021, and improved
further to 4.2% towards the end of 2022. Both instances illustrated the trend of continuous improvement
of employee’s cyber security awareness. The Multi-Factor Authentication (MFA) has also been enforced
to all personnel as an added layer of security authentication while Enterprise Mobility and Security was
implemented and configured to secure the digital data on mobile devices. A new sophisticated cyber security
tool and services were also deployed to further protect the endpoints.
Additionally, in ensuring its information security management meets the global standards, KWAP managed
to successfully renew its ISO 27001 certification in 2022 where it has been certified with ISO 27001 since
2013. Besides that, to date, KWAP has also succeeded in taking down 56 occurences of digital fraudulence
in the form of 10 fake MyPesara mobile application, 45 counterfeit websites impersonating KWAP and its
subsidiary Prima Ekuiti (UK) Limited, and a social media account impersonation as part of its continuous
effort to safeguard its digital environment.

Technology Infrastructure Upgrades

To enhance employees’ productivity while working remotely, KWAP upgraded the technology infrastructure
to fully support remote work culture. The upgrades include transitioning online meeting platform from
obsolete Skype for Business to Microsoft Teams, widening the internet bandwidth and expansion of Virtual
Desktop Infrastructure’s resource capacity. To further enhance the remote working experience, KWAP
refreshed the remaining 20% of its laptops completing previous year’s effort, ensuring that all employees are
equipped with the latest devices. Additionally, installation of video conferencing equipment in meeting rooms
at Kuala Lumpur and Cyberjaya offices were made in pursuit of enabling hybrid meeting.