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82             KUMPULAN WANG PERSARAAN (DIPERBADANKAN)  FoR BEttER PERFoRMANcE




                                                ENTERPRISE REVIEW
                                              CONTRIBUTION MANAGEMENT


                                                            There was an increase in employer contribution collection
           Number of Employers by Category                  from RM1.34 billion in 2021 to RM1.37 billion in 2022,
                                                            with a compliance rate of 98%.

                                                            The year’s key focus was to achieve a fast and effective
          250                                               compliance programme with employers, contributing to
                     197           195                      the  improved  compliance  rate  of registered  employers.
          200                                   193         The  introduction  of  a  Self-Compliance  Checklist  has
                         151          151           151     also helped KWAP in ensuring effective compliance from
          150               138           139          143  employers. A total of 24 checklists have been distributed
                                                            with score of 83.3% received on the effectiveness of the
          100                                               programme.
          50                                                A series of engagement programmes were conducted
                                                            throughout the year in ensuring compliance and to create
           0
                      2020          2021          2022      awareness in relation to Statutory and Local Authorities
         •  Statutory Bodies  •  Local Authorities  •  Agencies  Pension Act 1980 (Act 239) and related service circulars.
                                                            A total of 31 compliance visits were held with employers
         Total employers registered with KWAP have been generally   consisting of 12 statutory bodies, nine local authorities,
         consistent for the last three years with 487 in year 2022, 485   and 10 agencies. In addition, 11 engagement sessions
         in year 2021 and 486 in year 2020.                 have been conducted with various Ministries, State
                                                            Secretary Offices, Appointing Authorities and new
                                                            secondment agencies.
           Number of Employees by Category
                                                            Eight VIWEP workshops were conducted in 2022 with
                                                            total participation of 155 employers and 358 participants,
                     131,444       131,042       130,362    to provide training and guidance to employers on various
                                                            contribution areas and to close the operational gaps
         140,000
                                                            among employers and KWAP. The programme scored
         120,000                                            an average  session effectiveness  of 88%. Seven were
         100,000                                            conducted virtually while one  was a hybrid session
          80,000         47,084                             conducted  simultaneously  via  both  physical  and virtual
                                                            platforms at KWAP’s KL Office.
          60,000                      46,996        46,272
          40,000                                            Further improvement in terms of data management, data
          20,000            269           347          279  governance and contribution system mainly regarding
                                                            ICMS, has been KWAP’s focus point throughout the
              0                                             year with the objective of gaining higher efficiency of
                      2020          2021          2022      contribution collection and better monitoring by KWAP.
         •  Statutory Bodies  •  Local Authorities  •  Agencies  Data cleansing, data reconciliation and data mapping
                                                            activities in ICMS has been successfully conducted with
         A 1.2% reduction in total registered employees was   a success rate of 94.14% for data cleansing and 100%
         recorded in 2022, with employees numbering 176,913   for both data reconciliation and data mapping. Among
         as compared to 178,385 in 2021. The reduction in total   challenges that KWAP faces in achieving the objective is
         employees generally reflect retirement, deaths and   on the adequate resources needed such as special skills
         reduction in new registrations.                    staff and tight timeline.
         Most of the Key Performance Indicators (KPIs) were   Moving forward, KWAP is focused on continuous
         conducted internally with only one initiative Virtual   improvements in managing contribution. Towards this
         Interaction With Employers Programmes (VIWEP),     end, planned initiatives such as the introduction of a
         incurring a cost of RM1,440. Though confronted by the   contribution management micro-organisation structure
         challenges of resource constraints such as a shortage   and the development of a new contribution system are
         of staff and time, as well as lack of engagement from   proposed to be implemented in the near future.
         stakeholders, good progress was made on all KPIs.
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