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ENRICHING tHE FUtURE ENRICHING NAtIoNAL PRoGRESS ENRICHING StAKEHoLDER VALUE ENRICHING SUStAINABLE IMPACt

SOCIAL AND RELAtIONSHIP CAPItAL (CONtINuED)

Implementation of Customer 360 Data Warehouse Pension Derivatives Benefits Validation Programme
Customer 360 Data Warehouse (DW) development is a As part of our commitment to provide good customer
follow-through initiative resulting from the DW review service, we go beyond our mandated roles by proactively
exercise done in the previous year. The enhanced DW reaching out to potential derivative recipients.
is aligned with Pillar 4 of KWAP’s Digital Transformation
Strategy, which aims to establish a centralised data The Pension Derivatives Benefits Validation Programme
warehouse to enhance KWAP’s digital analytics capabilities. is a value-added service provided by KWAP, dedicated to
This will enable a more robust analyses of our processes, identifying potential derivative recipients who have yet to
pensioners as well as opening more opportunities to apply for their entitled derivative benefits.
serve our pensioners better through data-driven policy
recommendations and continuous process improvements. Our initial data checking revealed that there were no pension
derivative applications received from over 3,000 potential
Jelajah MyPesara recipients. As a result, personalised outreach efforts and
support services were carried out to locate them.
In 2023, we launched the Jelajah MyPesara Programme
through a collaborative initiative between KWAP and the The Programme involved two approaches: in-house
Public Service Department (JPA). This year-long annual data verification and on-site visits. The former involved
engagement programme is tailored for current and telephone calls, issuance of letters and retrieval of data
future pensioners aged 50 years and above. It serves from pensioner files, whilst the latter required house visits.
as a pivotal platform for disseminating information and
fostering awareness on matters pertinent to retirement. During the year the Programme was conducted across five
The programme is centred around three primary themes states, namely Selangor, Kuala Lumpur, Negeri Sembilan,
– financial planning, health and entrepreneurship and Melacca and Johor. A total of 799 new pension derivative
aims to address the specific needs of pensioners towards recipients were successfully identified and registered as
achieving better quality of life post-retirement. eligible pension derivative recipients.
We have also made courtesy visits to the chronically ill This initiative aligns with our commitment to being Your
and low-income pensioners as an integral component to Retirement Companion, as we do our best to continue to
our Jelajah MyPesara and KWAP’s engagement activities support pensioners and their dependents every step of the
in collaboration with the state governments and pension way.
associations. The primary objective of these compassionate
visits is to alleviate the challenges faced by individuals
enduring chronic illnesses and financial constraints. During
these visits, we extend the necessary support by providing
basic essential items to help ease their burden.

Jelajah MyPesara Programme 2023
Kedah
14 June 2023
Penang
6 September 2023
Perak Kelantan
8 November 2023 25 October 2023
Putrajaya terengganu
11 July 2023 17 July 2023
Selangor Pahang Sabah
15 November 2023 31 May 2023 6 December 2023
Putrajaya
15 February 2023
Negeri Sembilan
16 August 2023
Melacca
16 May 2023 Johor
19 September 2023
74 KUMPULAN WANG PERSARAAN (DIPERBADANKAN) i INtEGRAtED REPoRt 2023