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ENRICHING PERFORMANCE AND COMMITMENTS ENRICHING ACCOUNTABILITY AND INTEGRITY ENRICHING RESILIENCE AND SUSTAINABLE GROWTH OTHER INFORMATION

E-Hemodialisis System Enhancement: Biometric Implementation of Digital File Escalation (DFE) module
Solution in Power Gen-2 System (PG2) for Pension Processing

Over the years, KWAP has made significant enhancements Building on our continuous efforts to digitise document
to the functionality of the e-Hemodialysis (eHemo) system, processing for pension payment, we have initiated our
which has had a positive impact on payment turn-around- Digital File Escalation (DFE) project which endeavored to
time and record management. In our pursuit towards improve overall process effectiveness by facilitating the
enhancing overall customer experience, we recognised digitalisation of document processing.
the necessity to continuously improve the authentication
process at specific dialysis centres. During this initial stage, the DFE system was successfully
launched in July 2023 with selected modules under post-
During the year, a dedicated project team had identified retirement processing, namely Death in Retirement,
and successfully installed 50 biometric devices at selected Pension Recalculation, Pension Adjustment and Share
dialysis centers across Klang Valley as part of its pilot Redistribution for Pension Derivatives.
programme. Since commencement of the project on 9
November 2023, these devices that have been installed Following that, digitisation of other post-retirement
had been frequently used by the participating centres, processes that were successfully implemented in 2023
recording a total of 17,177 verifications by the pensioners were for payments of the following:-
and eligible pension derivative recipients.
Since its implementation, this initiative had benefited Derivative
pensioners, dialysis centres and KWAP as the agent Pension
responsible for medical claim payments by minimising (Dependents or
the risk of unauthorised, erroneous or fraudulent claims Beneficiaries)
by the dialysis panel, reducing human intervention during
claims submission by dialysis panel and improved the
turn-around-time for claim processing.
Funeral
Arrangement Derivative
Expense Ex-gratia
(BMJ)

Ex-Gratia
Kematian
Sekaligus

The Digital File Escalation module aims to modernise and
KWAP and Public Service Department representatives during a streamline pension processing by improving efficiency,
visit to Avisena Dialysis Centre, Shah Alam after the successful accuracy, accessibility and security, whilst reducing costs
installation of biometric device.
and ensuring regulatory compliance. Since launched, the
module has processed 26,826 documents.

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