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ENRICHING PERFORMANCE AND COMMITMENTS ENRICHING ACCOUNTABILITY AND INTEGRITY ENRICHING RESILIENCE AND SUSTAINABLE GROWTH OTHER INFORMATION

M2 Customer Experience

Commitment to create a best-in-class customer Related Capitals Stakeholders
experience environment and ensuring service

excellence to our customers. IC MC SRC S1 S2 S3

M3 Corporate Governance

Promoting a more transparent, cohesive and Related Capitals Stakeholders
efficient approach in managing corporate All Capitals All Stakeholders
governance with effective guardrails including
investment governance.

M4 Future-Ready Operating Model

Acts as the main catalyst and enabler in Related Capitals Stakeholders
realising the end-state of Wave 3 (2020-2025)
under KWAP’s transformation journey. KWAP’s IC MC HC S1 S2 S3
enhanced operating model was developed
internally in preparing KWAP to be a future-
ready organisation in accordance with the
developments in the pension ecosystem. It was
established with the aim to elevate five enablers,
namely Structure, governance, People,
Processes and Digital.

M5 Sustainability Pledges

Commitment in delivering KWAP’s five Related Capitals Stakeholders
Sustainability Pledges that emphasises
responsible investment. FC HC SRC NC S1 S3 S4 S5

StAKEHOLDERS
S1 government of Malaysia S2 Contributors S3 Pension Community
S4 Investment Community S5 Local Community S6 Employees

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