Page 4 - KWAP_AR2022
P. 4
2022
YEAR AT A GLANCE
RM2.6 billion
Total Contribution (7% above target) Achieved SLA level of
98.42% in 2022
(above 95% SLA threshold as per
renewed Agency agreement)
>100% Year-on-
Year Growth
on MyPesara App download RM8.6
(total downloads of 291,863) Enterprise Strategy Approved:
million • New 2025 SAA
total exposure • Corporate Governance
from public-related framework
28,243 activities (PR Value) • Brand Strategy roadmap
• Customer Experience
framework
Total reach to pensioners
and derivative recipients
via various programmes
and channels
Awarded Silver Employer
of Choice (Public Sector
Category) and Gold Young
HR Talent award by the
>100 Malaysian Institute of Human
Resource Management
(MIHRM), during the MIHRM
nd
events 22 Malaysia-International
and engagements for HR Awards 2022
internal and external
stakeholders
