{"id":16402,"date":"2022-04-25T15:03:46","date_gmt":"2022-04-25T07:03:46","guid":{"rendered":"https:\/\/www.kwap.okie.my\/?post_type=pension-services&p=16402"},"modified":"2026-02-24T16:03:24","modified_gmt":"2026-02-24T08:03:24","slug":"faqs-on-pension-services","status":"publish","type":"pension-services","link":"https:\/\/www.kwap.gov.my\/stg\/pension-services\/faqs-on-pension-services\/","title":{"rendered":"FAQs on Pension Services"},"content":{"rendered":"\t\t
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FAQs on Pension Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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If you cannot find an answer to your question please\u00a0contact us<\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Medical \/ Travel Claims<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n Who is entitled to claim for medical benefit expenses?<\/span> <\/i><\/span><\/i><\/span><\/span> <\/div>\n\n
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Federal Public Service retirees who are under the Pension Scheme and Employees Provident Fund (EPF) retirees who retire for the following reasons:<\/p>

  1. retire upon reaching the retirement age option;<\/li>
  2. health reasons;<\/li>
  3. when the position they held is abolished;<\/li>
  4. for the purpose of facilitating the re-organisation of the department or organisation where the officer works for ease of improvement;<\/li>
  5. termination for reasons of public interest; or<\/li>
  6. death in service<\/li><\/ol>

    Eligible family members who are husband or wife and children under 18 years old; or, if they are still studying, under 26 years old; or children who suffer disability due to brain or physical weakness as stipulated in the Pekeliling Perkhidmatan Sumber Manusia \u2013 Kemudahan Perubatan Versi 1.0(2022)(CERAIAN SR.2.1.1).<\/p><\/div>\n <\/div>\n <\/div>\n

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    \n \n Are Statutory and Local Authority pensioners entitled to claim for medical benefit expenses?<\/span> <\/i><\/span><\/i><\/span><\/span> <\/div>\n\n
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    The regulations on the application of medical benefit expenses for pensioners and eligible dependants are subject to the Pekeliling Perkhidmatan Sumber Manusia \u2013 Kemudahan Perubatan Versi 1.0 (2022) (CERAIAN SR.2.1.2.). However, the application of this circular by Statutory Body and Local Authorities is subject to the acceptance of their respective authorities.<\/p><\/div>\n <\/div>\n <\/div>\n

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    \n \n What are the medical benefits that can be claimed by federal public pensioners?<\/span> <\/i><\/span><\/i><\/span><\/span> <\/div>\n\n
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    The reimbursement claims for kidney treatment expenses, as well as medications related to kidney disease, can be claimed from KWAP (subject to the prevailing effective policy).<\/p><\/div>\n <\/div>\n <\/div>\n

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    \n \n How to claim for medicine\/ medical equipment supplies expenses?<\/span> <\/i><\/span><\/i><\/span><\/span> <\/div>\n\n
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    Pensioners must receive treatment and medical supplies at any government hospital\/clinic and must receive confirmation\/approval from a government physician. Pensioners must then fill in the Medical Form 1\/09 along with financial documents (treatment bills, receipt, invoice etc.) attached to the form.<\/p>

    Effective 1 January 2024, the applications for Dialysis Claims (Individual) for Federal Public Servant Pensioners and eligible dependants must be submitted to KWAP within the following month.<\/p>

    Please click the link for more information.
    https:\/\/docs.jpa.gov.my\/saraan\/kemudahan\/Kemudahan_Perubatan.pdf<\/a><\/p><\/div>\n <\/div>\n <\/div>\n

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    \n \n What is the eligibility for travel claims for the purpose of seeking treatment?<\/span> <\/i><\/span><\/i><\/span><\/span> <\/div>\n\n
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    If any local physician confirms that the pensioner or his\/her dependant needs to receive treatment from any physician at another place, then the pensioner can claim any allowance that he\/she is eligible to as if the pensioner or his\/her dependant is travelling for official duties.<\/p>

    It is hereby informed that, effective from 1 January 2024, the applications for Travel Claims (Outpatient Treatment & Government Party Witnesses) for Federal Public Servant Pensioners and eligible dependants must be submitted to KWAP before the 10th of the following month.<\/p>

    Please click the link for more information.
    https:\/\/docs.jpa.gov.my\/saraan\/kemudahan\/Kemudahan_Perubatan.pdf<\/a><\/p><\/div>\n <\/div>\n <\/div>\n

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    \n \n References:<\/span> <\/i><\/span><\/i><\/span><\/span> <\/div>\n\n
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