Usia tua sesantainya angin nyaman yang sihat, renyai hayat anugerah Tuhan yang teramat nikmat.
Kini kita maruahi lagi sejarah kebajikan, Menyemainya dengan benih jerih perih pendapatan agar usia tua akan waras terpelihara: damai di tangan, nikmat di hati dan indah di mata.
Dan tarikh lahirnya badan dana yang amat bertuah - Mac – kini bulan yang molek, cahaya manis sejarah; dengan wang dirancang untuk ranum ke usia sarat peluh jujur rezeki subur mengisi dana berkat.
Sopan di tangan, jernih di mata dan santun di kalbu, peranum labur jimat tercermat yang mengembang gebu.
Diurus tangan canggih amanah yang tulus berhemah sehingga pepohon rezeki sempat merimbun buah.
Tulus petugas setia serasi bakti pekerja ringani bahu pentadbir, suburi harta pesara, alir pencen sumber harta yang luhur sepanjang hayat tersimbah tuahnya ke yatim diri, ke badan sihat.
Dengan tekun berilmu, tindakan yang bersanubari, yakin dipasti taman labur terindah harum ini.
5 – 15, Februari, 2007
A. SAMAD SAID
KWAP’s resolute performance, which directly benefits our civil service pensioners, will continue to be upheld through sound investment principles and responsible investment activities. Our prudent approach has clearly led to an exemplary investment track record that all our stakeholders can be proud of. In support of these outstanding results, we have also improved overall productivity in 2019, while providing better and more effective service to our pensioners.
Tan Sri Datuk Ahmad Badri Bin Mohd Zahir
Chairman
Highlights 2019
1
Investment Strategy
Under the Board’s oversight, the Management embarked on a high impact project in 2019 to enhance KWAP’s Investment Approach, focusing on key areas such as Total Fund Investment Objectives, Strategy and Risk Appetite.
2
Integrity & Governance
More anti-corruption measures are being established, improved and integrated into the existing internal control system of the organisation.
3
Engaging with our stakeholders
KWAP is also committed to supporting our core stakeholders, the pensioners, in other ways.
It gives me great pleasure to present this annual report on behalf of KWAP. This report will outline the pension fund’s overall performance in carrying out its investment mandate while also playing a critical role in servicing our valued civil service pensioners. This report also marks my first full year in the position of CEO, and I am pleased to note that I have overseen the achievement of strong returns, greater productivity and continued enhancement of the organisation’s resilience.
Syed Hamadah Bin Syed Othman
Chief Executive Officer
Highlights 2019
1
Investment Performance
Our fund registered a strong performance across all asset classes in 2019. For 2019, our target Strategic Asset Allocation comprised 44.0% Equities, 45.5% Fixed Income and 10.5% Alternative Investments.
2
Improving Service Performance
As KWAP builds on its investments and track records, we have also turned our attention to strive for operational excellence, better productivity and efficiency.
Tools and Stakeholder Management As At December 2019
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Drive Operation Excellence Business Intelligence (BI) Tool, Electronic Document Management System (EDMS), Extract, Transform & Load (ETL) tool, Continuous process and system enhancement, KWAP Productivity Excellence (KPEx) and PG2 Data Enhancement. |
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Enhance Customer Experience Customer Relationship Management (CRM) tool, MyPesara Mobile Apps, Engagement with HR Ministries on pension services matters, and establishment of call center and counter services in Cyberjaya. |
Pension Demographics As At 31 December 2019
Customer Engagement Programmes
Types of programme in 2019
At KWAP, we believe that wealth, wellness and value go hand-in-hand. Our organisation and employees’ skills are aligned with best standards and practices so we stay abreast with the latest developments that can increase value for our stakeholders and, ultimately, our pensioners.
Stakeholders' Wellbeing
Nurturing Our Employees
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