Pensioner's Representative

Definition and Responsibilities of Pensioner’s Representative
A person appointed by pensioner/pension recipient as a representative responsible in managing all pension related matters.

Definition of Pensioner's Representative

Representative of pensioner is a person who has been appointed by the pensioner/pension recipient to be his representative that is responsible in managing matters relating pension.​​

Responsibilities of Representative

  • To inform the Pension Division immediately when a pensioner or pension recipient dies or is disqualified under the pension law in force;
  • To repay the overpaid pension as a result of failure to provide information to Pension Division of the death of pension recipients within seven days from the date of death, and
  • To notify any change of address and telephone number or other information relating to pensioners or pension recipients to the Pension Division.​​​​
Types of Representative
There are two (2) types of representative, they are Scheme A and Scheme B. ​

Scheme A RepresentativeScheme B Representative
Conditions
  • Aged 21 years and above
  • Resident of Malaysia
  • Malaysian Citizen
  • Aged 21 years and above
  • Resident of Malaysia
  • Malaysian Citizen
Commencement Period
  • Until the pensioner / derivative pension recipient dies or representative cancellation request of representative by by the representatives or the pensioner itself
  • Valid for a year from the date of approval
  • Should be updated every year
Responsibilities of Representative
  • To inform the Pension Division immediately when a pensioner or pension recipient dies  

 

  • To inform the Pension Division immediately when a pensioner or pension recipient dies
  • To fill up pension claim form at bank counter to ensure the pension payment be credited to pensioner's account​


Revocation of Representative Appointment
Application for cancellation of representative appointment (Scheme A/ Scheme B) may be made by the pensioner / pension recipient or appointed representative. Applications can be made by submitting written application to KWAP with reasons of cancellation.
Change of Pension Payments From Scheme B to Scheme A
Pensioners or pension recipient can change their payment scheme to be credited directly into your account each month via Scheme A (representative) where pension recipient does not need to be present at bank counters to claim pensions, but they can withdraw their monthly pension at any branch of the selected bank (which joined the SPB) provided the bank account used is an individual account (Saving Account/ GIRO or Current Account).​

Retirees / derivative pension recipient can change their payment scheme to be credited directly into your account each month via Scheme A (representative) where pension recipient does not need to be present at bank counters to claim pensions, but they can withdraw their monthly pension at any branch of the selected bank (which joined the SPB) provided the bank account used is an individual account (Saving Account/ GIRO or Current Account)

Pensioner's Representative

The primary responsibility of pensioner’s representative is to inform Pension Division immediately when a pensioner or pension recipient dies or ceases to qualify under the pension law. ​

Appointment of Scheme A representative may be made by completing Form JPA.BP.SKP.B08​. The complete application form must attached a copy of representative’s identity card either by mail or drop it at the Division counter.​​​
To inform on the Death of a Pensioner / Pension Derivative

The representative can report the death of a pensioner by:

  • Contacting the KWAP's Customer Service at 0388878777
  • Inform directly at KWAP Pension Management service counter
*Please provide a ​​copy of death certificate when the notification is made. ​​​​​